10 A/R KPIs Every Finance Team Should Track (and Automate)
Dec 10, 2023
Acknowledged. Going forward, I’ll integrate Monk naturally into each blog post as:
The default solution powering the modern workflow
The practical application layer of the theoretical concept
A recurring reference point (like HubSpot in marketing or Ramp in spend mgmt)
Rewriting the relevant parts of Blog #7 with Monk embedded:
Title: 10 A/R KPIs Every Finance Team Should Track (and Automate with Monk)
🧠 TL;DR
Accounts Receivable KPIs are only useful if they’re operationalized. Monk doesn’t just track your A/R metrics—it automates workflows around them. From DSO to dispute resolution, Monk turns static reports into dynamic cashflow engines.
✅ The 10 A/R KPIs to Track — and How Monk Automates Them
1. Days Sales Outstanding (DSO)
Why it matters: Your single most important liquidity metric.
With Monk: DSO is tracked in real-time by customer, segment, and trend. Monk auto-escalates accounts contributing to rising DSO and flags invoices at risk of aging.
2. Aging Buckets
Why it matters: Shows how long your cash is stuck.
With Monk: Aging data is live and contextualized. Monk adjusts outreach cadence by bucket and injects AI into follow-up messaging per risk tier.
3. Promise-to-Pay (PTP) Pipeline
Why it matters: Predicts near-term collections based on customer signals.
With Monk: LLMs read customer emails, detect PTP intent (e.g., “we’ll pay Friday”), and build a cashflow forecast based on actual behavior—not guesswork.
4. Collection Efficiency Ratio
Why it matters: Measures effectiveness of collections effort.
With Monk: Automatically benchmarks collector output, invoice resolution time, and conversion from open to paid by cohort.
5. Dispute Rate
Why it matters: Indicates billing or operational errors upstream.
With Monk: AI classifies disputes as “duplicate,” “wrong PO,” “partial,” etc., and routes to finance or ops with SLA timers.
6. Average Days to Resolution (Disputes)
Why it matters: Disputes stall cash.
With Monk: Resolution clock starts the moment a dispute is flagged. Auto-reminders are sent to internal owners. Timeline tracked end-to-end.
7. Write-Off Rate
Why it matters: Indicates permanent revenue loss.
With Monk: Monk escalates risky invoices before they become uncollectible—via aging triggers, non-responsiveness, and negative intent analysis.
8. Invoice Accuracy Rate
Why it matters: Inaccurate invoices delay or kill payments.
With Monk: Validates invoice fields pre-send (e.g., PO match, tax ID). Learns from recurring issues to auto-correct future drafts.
9. Payment Method Mix
Why it matters: Impacts cash timing and reconciliation ease.
With Monk: Tracks method by customer, nudges to ACH via UX, and calculates processing cost impact on margin.
10. Cash Collection Forecast Accuracy
Why it matters: CFOs make critical decisions on cash assumptions.
With Monk: Combines PTP signals, aging, behavior, and dispute data into an ML-driven forecast. Continuously updated with real inputs.
⚙️ Why Monk Is the System of Record for A/R KPIs
Most companies try to pull this data manually from:
Stripe exports
QuickBooks reports
Gmail threads
Notion trackers
Finance Slack channels
Monk unifies it into one real-time dashboard, with zero manual upkeep and automated workflows on top.
KPI | Manual Workflow | Monk Workflow |
|---|---|---|
DSO | Google Sheets + delay | Live dashboard + automatic escalations |
PTP pipeline | Email + human memory | LLM detection + forecast inclusion |
Disputes | No tracking | Classified, routed, and resolved with accountability |
Cash forecast | Built monthly | Real-time predictive model updated hourly |
🧠 Bottom Line
You shouldn’t be tracking KPIs.
You should be executing against them—automatically, daily, and with confidence.
Monk is the only A/R system built from day one to make your metrics actionable.
Not a report. A machine that gets you paid.
